職位描述
崗位職責•Be ready to greet patients.•Provide excellent services in greeting customers.•Direct patients in the right direction, escort patients as much as possible •Explain services to patients•Promote the hospital and its services •Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,•Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly•Assign medical record number for new patients•Explain registration process to new patients and assist in the completion of necessary forms.•Obtain verification of patient’s personal identification upon registration and financial insurance documents.•Enter mandatory fields of patient information and complete patient registration in the system. •Track the registration mistakes correction.•Admission, discharge and transfer of inpatients•Assist in scheduling appointments including all satellite clinics •Introduce membership information •Switchboard operator: handling incoming calls, transfers calls to relevant departments, assists in scheduling appointments, provide directions and answer general inquires etc.•Answer general patient inquiries and assist patient when needed,•Take messages on the telephone and make sure they are delivered immediately •Keep lobby and front desk tidy and orderly•Act as triage liaison calling the ER Nurse or clerk for medical issues.•Assist patients by booking airline tickets, hotel rooms, order flowers and providing patient and visitors with local information they may request.•Maintain at least 99% accuracy in daily completeness of mandatory fields report.•Help send fax, assist patient use public website, and call long distance calls.•Call security guard and/or Ayi for clinics •Maintain good working relations with all departments•Other tasks that are allotted by management.•Attend meetings as required.•Keep work area neat and organized•Comply with other assigned work by Supervisor.•Mail distributingNight shift duties also includes:•Check the daily registration accuracy, make the audit report. (when night shift)•Act as ER clerk when the clerk is off. (when night shift)•Announce codes - Red, yellow, green, pink, blue•Email appointment booking任職條件•High school education or above•One year working experience in hospitality, customer service, patient care or related fields.•Ability to handle multiple tasks at one time;•Excellent oral English and written English;•Intermediate computer skills; •Professional telephone etiquette;•Friendly and outgoing personality.•Excellent communication skills•Excellent problem solving skills職位概述To ensure patient’s registration data accurate, greet and assist patients who visit the hospital or who phone with inquiries.部門概述北京和睦家醫(yī)院是和睦家醫(yī)療集團旗下的醫(yī)療機構(gòu)之一。除北京外，和睦家醫(yī)療集團在中國多個城市設(shè)有醫(yī)療機構(gòu)，包括上海、廣州、無錫和天津。作為首家按照國際化醫(yī)療服務(wù)理念與標準創(chuàng)建的綜合醫(yī)療機構(gòu)，北京和睦家醫(yī)院同時擁有國際聯(lián)合委員會（JCI）和美國病理學家學會（CAP）雙認證。北京和睦家醫(yī)院秉承“以人為本”的宗旨，為有高端醫(yī)療需求的人群提供國際標準的醫(yī)療健康服務(wù)。自2005年起，北京和睦家醫(yī)院連續(xù)通過國際聯(lián)合委員會（JCI）的認證，并以此為準繩，不斷關(guān)注和提高醫(yī)療服務(wù)質(zhì)量。北京和睦家醫(yī)院擁有一支來自20多個國家和地區(qū)的百余名的國際醫(yī)生團隊，為不同年齡段、不同性別的患者提供全天候、多方位、高質(zhì)量的門急診與住院服務(wù)。作為一家綜合性醫(yī)療機構(gòu)，北京和睦家醫(yī)院擁有全科（家庭醫(yī)學科）、外科、兒科、口腔科、內(nèi)科、皮膚科、眼科、耳鼻喉科等科室，并設(shè)立心理健康中心。輔助科室包括藥房、放射及影像科、檢驗科及血庫。北京和睦家醫(yī)院自1997年建院伊始，在中國首創(chuàng)家庭式產(chǎn)休一體化生育中心，賦予女性全新的生育理念，蜚聲國內(nèi)外，成為眾多女性生育選擇的先鋒高端品牌。建院至今，和睦家生育中心已經(jīng)接生了超過5000個新生兒。2011年，北京和睦家醫(yī)院擴張了住院部以及門診部。除了增加60個私人住院病房和4個國際化標準的手術(shù)室以外，還引進了最高水平的核磁共振技術(shù)以及其他綜合服務(wù)項目，如心血管中心、腹腔鏡手術(shù)和神經(jīng)外科服務(wù)。北京和睦家醫(yī)院還管理運營了六家衛(wèi)星診所，分別是和睦家順義診所、和睦家順義口腔診所、和睦家亮馬診所、和睦家建國門保健中心、和睦家啟望腫瘤中心，以及2012年12月落成的和睦家朝外診所。北京和睦家醫(yī)院致力于提供卓越安全的醫(yī)療健康服務(wù)、先進便捷的門診預(yù)約服務(wù)、醫(yī)療信息終身管理、30多家國際醫(yī)療保險直接支付、多語種語言翻譯與支持、多樣化的會員服務(wù)都為患者和客戶提供更加方便快捷、貼心周到的星級客戶服務(wù)。
