職位描述
崗位職責Performance Requirements:Ancillary clinical work (in-person, telephone and email communication) including:●Handling patient scheduling issues (or adequately communicating these with the Patient Care Coordinator or another Orthopaedic Scheduler).oFind out patient information, reason for consultation, and referral sourceoSchedule patients according to the nature of their visitoCounsel patients regarding appropriate preparation if scheduling a clinic procedureoHelp with scheduling walk-ins, overbookings, etc. to optimize patient flow and access as well as clinic and surgeon logistics●Surgery scheduling: ohelp patients and surgeons to identify available OR time for surgeryolearn to identify potential conflicts including clinic patients, availability of surgical assistant, availability of equipment, etc.ocommunicate with the OR and other surgical services when necessary to confirm the dateoinitiate the surgical booking processoconfirm the completion of pre-operative medical testingoarrange and confirm the completion of pre-operative consultations including medical clearance, other specialties●Providing patients with support and guidance in handling insurance company requests●Filling out forms and fulfilling clarification requests by insurance companies (overseen by MD).●Responding to patient emails.●Responding to patient phone calls.●Inform patients regarding appointment times, consultation fees, procedures offered●Be able to convey to patients the surgeon’s credentials, experience and expertise ●Requires ability to communicate clearly and concisely with surgeon to determine the best way to handle patient requests. Requires on the job learning to quickly learn surgeon’s preferences.●Generate responses to patient emails and fill out forms for patients under MD supervisionAdministrative work including:●Maintain surgeon’s schedule●Confirm completion of necessary paperwork and tests prior to any surgery●Sending letters or emails to referring providers thanking them for the referral and communicating findings and recommendations.●Training and supervision of an additional Orthopaedic scheduler●Train and supervise other office staff●Maintaining a regular flow of team-building activities including juice, desserts, celebrating staff birthdays, etc.See patients in clinic with doctor and assist with ancillary care issues, including:●Documentation (overseen by MD) – requires excellent spoken, aural, and written English in both general and medical topics and a detailed understanding of the Orthopaedic History and Physical Exam.●Chaperone function when patients are required to disrobe.●Seamless coordination of care including scheduling of diagnostic studies, follow-up visits, pre-op visits, consults (internal medicine, physical therapy, etc.) outside referrals, and surgeries.●Writing letters for patients for school and work excuses, travel restrictions, and other correspondence with outside parties (overseen by MD).Long term clinical improvements including:●Help with the development of templates for Trakcare.●Help with the development of detailed pre-op and post-op protocols (“pathways”) with all involved parties including physicians, pharmacy, OR team, clinic/or/floor nursing, physical therapy, etc.●Research, order, and maintain needed supplies and equipment in coordination with surgeon, Central Supply and OR●Help with the development of multi-media educational materials for patient waiting room●Help with the development of illustrated patient education materials.●Help with the development of patient pre-op instructions—i.e. “what to expect with your upcoming surgery”.●Conduct periodic clinical and surgical workflow analysis—analyzing and preventing errors with systematic reviews and improvements in workflow.●Train other office staff regarding work-flows, supply and equipment issuesMarketing, including:●Patient outreach seminars—help to plan and organize with marketing department ●Organize special events for the office任職條件Qualifications:●Certification of fluency in English (CTE 6 or equivalent), including both oral and written communication; fluency in Chinese preferredSkills:●Highly organized and team-oriented●Ability to exercise initiative, judgment and problem-solving skills●Professional attitude and appearance●Ability to develop and maintain rapport with patientsKnowledge:●Ability to learn medical concepts and language quickly, including orthopaedic and sports medicine surgery procedure names and protocols●Computer proficiency, including experience with electronic medical records, expertise in Word and Excel, and familiarity with Trakcare職位概述General Statement of Duties: The Orthopaedic Scheduler plays a key role in our department’s marketing program. All of our marketing campaigns direct prospective patients to call our office. When prospective patients call, it is critical that they are impressed with our responsiveness and service. The Orthopaedic Scheduler is a receptionist and surgical scheduler who sees her/himself as a problem-solver who can charm patients and work with doctors to deftly fit them in when they want/need to come. S/he must enjoy using her/his creativity, intelligence, and interpersonal skills to solve complicated logistics problems involving multiple parties and departments. S/he must possess excellent interpersonal skills, be friendly and service-oriented, and possess a high sense of responsibility as a patient service provider. S/he must speak, read, and write English and Chinese fluently. 部門概述上海和睦家醫院(SHU)是納斯達克上市公司美國Chindex集團（股票代碼：CHDX）和上海長寧區中心醫院共同組建的合資醫院，于2004年12月1日開始營業。上海和睦家醫院的宗旨是：在家庭般溫馨舒適的就診環境里，為患者提供獨特的、全方位的醫療服務。上海和睦家醫院具有自己特定的建院目的，是一家獲得JCI國際認證的綜合性醫院，擁有來自全球的高水平醫務人員，同時可與全球40多家保險公司直接結算。上海和睦家醫院設有24小時開放的急診室，可為患者提供門診和住院服務，醫院還配備了一流的手術室、放射科、藥房和化驗室。上海和睦家醫院在選擇具有國際背景的高級醫生和本土專家時，不僅考察其培訓經歷和專業知識是否卓越，還要考察他們的同情心、同理心以及是否真正有興趣在多元文化環境中工作。除了具有高水平的醫療團隊外，上海和睦家醫院還與來自地方教學醫院及亞洲地區醫療機構的醫學教授和顧問建立了良好的工作關系。上海和睦家醫院是值得您信賴的健康伙伴！
