職位描述
職位概述To ensure patient’s registration data is accurate, greet and assist patients who visit the hospital or who phone with inquiries or make appointments.Responsibilities:Core duties: •Be ready to greet patients.•Provide excellent services in greeting customers.•Direct patients in the right direction, escort patients as much as possible •Explain services to patients•Promote the hospital and its services •Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,•Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly•Assign medical record number for new patients•Explain registration process to new patients and assist in the completion of necessary forms.•Obtain verification of patient’s personal identification upon registration and financial insurance documents.•Enter mandatory fields of patient information and complete patient registration in the system. •Track the registration mistakes correction.•Admission, discharge and transfer of inpatients•Assist in scheduling appointments including all satellite clinics •Introduce membership information •Announce codes - Red, yellow, green, pink, blue•Switchboard operator: handling incoming calls, transfers calls to relevant departments, assists in scheduling appointments, provide directions and answer general inquires etc.•Answer general patient inquiries and assist patient when needed,•Take messages on the telephone and make sure they are delivered immediately •Keep lobby and front desk tidy and orderly•Act as triage liaison calling the ER Nurse or clerk for medical issues.•Assist patients by booking airline tickets, hotel rooms, order flowers and providing patient and visitors with local information they may request.•Maintain at least 98% accuracy in daily completeness of mandatory fields report.•Help send fax, assist patient use public website, and call long distance calls.•Call security guard and/or Ayi for clinics •Sell gift shop items and flowers•Maintain good working relations with all departments•Other tasks that are allotted by management.•Attend meetings as required.•Keep work area neat and organized•Comply with other assigned work by Supervisor.Other duties preformed : •Update on call lists, and call the on call physician accordingly.•Maintain sufficient supply of doctor’s name cards and flyers/brochures in the lobby崗位職責任職條件1. High school education or above2. One year working experience in hospitality, customer service, patient care or related fields.
