職位描述
職位職能:
??商務(wù)助理??
職位描述:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limiting to the following duties:
Handle customer enquires and service calls
FSR input to the system and produce service reports to managers
Maintain a good filing system for FSR, service contract and all service documents
Connect with VIP customers by telephone
Record customer calls and allocate works for appropriate engineer
Track the engineer parts order and dealers\39;order
Track instrument installation of our dealer
Other service administration works as assignment
This deｓcription is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.
WORKING RELATIONSHIPS AND CONTACTS:
External contacts for this position include suppliers, dealers and customers like universities, factories, institutes and hospitals.
Internal contacts include CAS, Finance, Sales and Marketing and all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.
SUPERVISION RECEIVED AND GIVEN:
The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.
ESSENTIAL EDUCATION
AND COMPETENCY
:
Two years working experience and related education background is preferred.
.
This position also requires:
· Good communication skills and like to work with people
· Stays current on technical trends and applications by reading and networking
· Solicits input from supervisor when making decisions that impact work processes, products or individuals
· Prepares for advancement by acquiring additional relevant skills and knowledge
· Recognizes opportunities for self-development
· Seeks feedback and advice from others to improve skills and address weaknesses
· Focuses on key tasks despite limited time and resources
· Helps others identify ways to achieve goals
· When required accurately communicates with external contacts
· Recognizes opportunities for improvement in own and work unit processes
· Participates on work unit and department teams to improve processes
· Resolves conflicts without help from team leader, supervisor, or manager
· Builds solid working relationships that enhance collaboration and cooperation with others
· Uses understanding of the customer\39;s needs to identify and suggest ideas or enhancements
· Good computer skills, like Excel and PowerPoint
· Excellent English skills in speaking, reading and writing
