職位描述
職位職能:
??客服專員/助理(非技術)??
職位描述:
Purpose of the Job
To build up a professional head-quarter call-center ,thereby operate coordination between dealer and internal to ensure service qualities and efficiency. 在經銷商和公司之間建立一種專業，高效的優質服務。
Tasks & Responsibilities
- Responsible for the daily customer inquiries of fitting and after-sales issue via call center
- 負責電話熱線客戶日常助聽器驗配問題的咨詢和其他日常售后客戶咨詢問題
- Responsible for offering support and solutions about fitting.
- 負責幫助客戶提供助聽器驗配方面的解決方案
- Responsible for answering incoming calls to call center to ensure the support of real-time fitting issues
- 負責每日call center的接聽并保證在線驗配問題的支持和回復
- Good attitude towards customers to meet customer’s satisfaction and always provide customer-oriented services
- 對待客戶保持良好的態度并永遠保持以客戶為導向的原則
- Communicate with customers and sales and coordinate with intra-department for daily complaint and outbound call
- 保持與客戶和銷售的日常良好溝通，協調其他部門以解決客戶的日常投訴和回訪
-Follow up on daily complaints or inquiries and provide feedback in a timely manner
- 對于客戶的日常咨詢和相關投訴做好及時的跟蹤并予以及時的反饋
- Able to fit and program hearing aid on end
- 具備一定的驗配能力可為上門客戶做調試
- Any other duties assigned by supervisor
- 其它上級安排的工作
Basic Education
- College degree above. Have Knowledge in audiology and hearing aids is preferred.
- 大專以上學歷 （具備聽力學以及助聽器專業知識的優先）
Work Experience
- At least 2-year of working experience in customer service function or at least 2-years working experience in hearing aid fitting
2年以上客戶服務工作經驗或助聽器相關行業驗配工作經驗。
- Microsoft Office- Be familiar with ERP system 熟悉ERP系統
- Be familiar with order management and logistic process熟悉訂單流程和物流流程
Personal Competencies
- Good attitude towards working and communication skills良好的工作態度和溝通技巧
- Accountability, reliability有責任心、有耐心
- Willingness to perform and Customer orientation 愿意奉獻，以客戶為導向
- Creativity and ability to change 正直，適應力強
- Ability to solve problems解決問題的能力
-Willing to serve and care about team work 服務意識，團隊合作
Social Competencies
- Good interpersonal skill良好的人際溝通能力
- Listening and understanding 善于傾聽和理解
-Ability to handle criticism and conflict具良好地情緒控制能力
-Good communication接受能力強，有較強溝通能力和技巧，有親和力
Language(s) / Level
English and Chinese
Good both in oral and written良好的英語聽說寫能力。
IT skills
Good at office software operations熟悉Office軟件的應用
Further Requirements
Familiar with ERP system熟悉ERP系統
企業簡介
您想發展自我和獲得成功嗎？峰力聽力技術（上海）有限公司為您提供機會!
峰力集團創始于1947年，總部設在瑞士蘇黎世，是一家專門從事聽力技術研究、聽力產品開發、生產與銷售的跨國企業。近六十年來，峰力集團始終致力于改善聽障者的生活。基于全球發展戰略的需要，峰力集團在2000年收購了總部位于加拿大安大略省的優利康聽力公司。通過這次成功的并購活動，峰力集團一舉成為世界第三大聽力產品制造商，全球競爭實力更加雄厚。2005年4月峰力中國總部定址上海。
公司的信條是：只有通過人的努力，組織才能取得真正的成功。現特邀有才華、樂于接受挑戰的您加入我們的團隊。如果您愿意在個人或團隊中發展自我，峰力聽力技術（上海）有限公司歡迎您的加入！
Are you driving to growth and success?
Phonak Group (China) is the place for you. For 40 years, Phonak Group (China) has been committed to making life better for people with hearing loss. This means a commitment to developing hearing solutions that incorporate special features to solve the everyday problems and concerns people have with hearing loss and hearing aids.
Phonak Industries was founded in 1965 by a team of dedicated experts who wanted to focus on developing a product that would improve the challenges of people with hearing loss. In January 2001, The Phonak Group,a Switzerland based world leader in hearing healthcare products, acquired Phonak Industries. The Phonak Group is comprised of two hearing instrument divisions, Phonak and Phonak Group (China), as well as Phonak Communications, a developer of wireless communication devices. Today, the Phonak Group is one of the top three hearing aid manufacturers and, with annual production currently around 800,000 units, has a market share of 15% worldwide.
Phonak Group (China) is headquartered in Xuhui District, Shanghai. Our corporate culture is people value, which highly estimates and continuously supports every creative contribution to reaching our goal. We are committed to giving all our employees the chance to learn, advance in their jobs and add value for our users.
Phonak Group (China) is currently expanding its activities in Asia, and is looking for people with a higher caliber who want to be challenged and rewarded for meeting individual and company goals.
If you thrive to grow and can perform efficiently individually or in a team, Phonak Group (China) is the place for you!
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