職位描述
職位描述1、 解答客戶咨詢，介紹服務(wù)項目，帶領(lǐng)客戶參觀門診及住院部，以提升公司形象；2、日常滿意度調(diào)查，包括面談、問卷、短信、電話等方式，幫助公司取得反饋數(shù)據(jù)；3、 反饋信息的整理、錄入、數(shù)據(jù)分析等工作，為公司的產(chǎn)品設(shè)計提供支持；4、 處理服務(wù)類投訴，維持公司與客戶之間的良好關(guān)系；5、客戶關(guān)系維護(hù)，包括各種活動參與和禮物發(fā)放等；6、作為公司日常運(yùn)營的官方形象，與其它各科室的溝通協(xié)作。Job description1、Answer the customers’questions , introduce the service programme and show them visit both the out-patient and in-patient department to improve corporate image2、Survey the customers’satisfaction, including the interview、questionnaire、SMS、telephone and so on,obtain the data for corporate3、Collect and type in the customers’ responses; analyze the data to support product design4、Deal with the complaints,keep the good relationship between corporate and customers5、customer maintenance,including various events and giving out gifts as the official image ,communicate and cooperate with other departments and partners.任職資格1、兩年以上客戶服務(wù)工作經(jīng)驗，具有一定的客服禮儀及溝通技巧，聲音甜美，性格開朗隨和，有親和力；2、專科以上學(xué)歷，醫(yī)學(xué)專業(yè)優(yōu)先；3、英語口語熟練，有海外工作背景優(yōu)先，熟練掌握計算機(jī)相關(guān)知識和操作；4、具有高度的責(zé)任心及較強(qiáng)的服務(wù)意識，抗壓能力強(qiáng)。Requirements1、More than two years working experience in customer service, good command of etiquette and communication skills;Sweet voice 、open、kind and patient2、Junior college and above, medical background is preferred3、Fluent in English, overseas working background is preferred.Be skilled in computer skills and operation4、High responsibility and strong service awareness. can work under pressure.薪資福利1.提供中午餐+水果2.各類節(jié)日福利（元旦、清明、勞動節(jié)、國慶、中秋）3.高溫費(fèi)4.帶薪年假15天5.公司提供多項培訓(xùn)選擇，幫助員工的成長和提升
