職位描述
General Information
Cluster IT Manager—China, HK and Taiwan
Reporting line: APAC Commercial IT Lead
Work location: Beijing
Role Description
- The Commercial and Digital IT organization will have Cluster IT or Country Managers for each major market clusters (of countries) or a major country itself.
- These Cluster/ Country IT Managers will be “accountable” for end-to-end IT support for the cluster/ countries, including applications, infrastructure and projects. ·
- They will “partner”, strategically as well as tactically, with the country/ cluster business (GM/ CFO/ and other Leadership members of the country/ region). ·
- They will also be accountable to deliver effectiveness to sales force of the country/ clusters.
Major Accountabilities
This role will be directly “responsible”
- (Business Relationship) To manage business relationships with Key business contacts, including demand management, prioritization and fulfillment. Key Stakeholders-GM, Country LT, Country Franchise Leads etc.
- (End-to-end IT Support) To ‘manage’ coordination and escalation for all IT issues, working with other IT teams (ERP, EUX, ISRM, others)
- (Sales Force focused IT Oversight) To work with EUX and External vendors to ensure effective IT support to salesforce in the countries/ region ( device, phones, applications)
- (Country Applications and Vendors) To manage Local applications / vendors, managing them in the ？Global？ systems of truth e.g. Clarity, Procurement records etc.
- (Regional Deployments) To work with Global Project Teams for a smooth and stable deployment of global solutions.
- (Digital and Niche, Country requirements) to manage country specific requirements which needs faster turn-around, e.g. understand CDIT Digital Platforms to drive Digital Application development and deployment in the region
- (Supply Chain & Close integration with ERP) to manage the regional/ country Supply Chain needs, working closely with IT teams of distributors, warehouses, and Alcon ERP teams. This is particularly a specific and additional requirement for SEA / Singapore Cluster IT Manager.
- (Compliance) to oversee IT compliance in the regional projects, applications, vendors and day to day operations e.g. working with Global compliance, supporting Audits, facilitating 3PAS etc.
- (IT Community)- leads the IT community in the cluster/ region/ country including IT staff of all functions like CDIT, ERP, EUX, TIS, Corporate etc.
Ideal Background Education:
- Engineering/ Masters/ Management Degree
- Languages: English and the Primary Language followed in the cluster.
- Requirement:
- Having an Engineering or master’s degree
- Bilingual in English and Chinese
- 10-15 years of business / IT experience with at least ten years of leadership experience, developing and executingstrategic plans in a and/ or project portfolios in a regional organization.
- Demonstrated leaderships skills, > 10 years proven management experience in matrix organizations.
- Specialized knowledge in IT infrastructure and IT applications. Preferable with knowledge in SAP and Salesforce.
- Strong communication and facilitation skills.
Performance driven, problem solver and results oriented.
Solid team player with ability to work in a matrix organization aligning it around shared objectives.
